Common Questions

Assist X VA rates typically run $5–$9 USD per hour, billed as a flat monthly fee. A full-time General Admin VA often lands near $800–$1,200/month; specialized roles (Medical/HIPAA, bookkeeping, senior video editing) sit toward the higher end of that band. That rate covers salary, Philippine benefits, and HR management—no placement fees, no surprise markups. Part-time options are available if you need fewer hours. Book a free 15-minute consultation and we’ll map the right role and budget for your team.

Your flat monthly fee covers the VA’s salary, statutory benefits in the Philippines, and our HR/ops management. You get a dedicated agent working your business hours, plus replacement support if the fit isn’t right. You supply licenses for proprietary tools (Salesforce, EMR, etc.); agents bring their own hardware, high-speed internet, and headset. Clear pricing—no hidden add-ons.

No lock-in beyond a practical working relationship. We operate on a year-to-year basis and believe we should earn your business every year. If you need to cancel, we ask for a 30-day notice so we can offboard the agent professionally and protect continuity for your team.

No. You pay Assist X VA (a US company) a flat service fee. We handle payroll, taxes, social security, and health benefits for agents in the Philippines. For your books, it’s a standard B2B expense (consulting/contractor)—typically 100% tax-deductible. No W-2, no employee tax withholding on your side.

Yes. Book a free 15-minute strategy call and we’ll discuss roles, hourly/monthly budget, HIPAA needs if you’re medical, and a realistic start timeline. No hard sell—just a clear plan and next steps. You can schedule anytime on our consultation page.

Yes. Security is our #1 priority. All agents sign strict NDAs enforceable in the US and Philippines. We require business password managers so agents never see raw banking passwords—white-glove security without enterprise bloat. For sensitive workflows, we can set up VDI so data stays in your cloud environment.

Yes. Every Medical VA completes rigorous HIPAA training before touching patient data. We sign a Business Associate Agreement (BAA) with your practice so we’re legally bound to US privacy standards. Access to EMR/EHR runs over encrypted VPN, with role-based permissions you control. Ideal for medical billing, scheduling, prior auth, and chart support—without hiring an expensive local hire.

Most clients are matched with a pre-vetted candidate in 3–5 business days. After you choose your VA, IT and account setup usually takes 24–48 hours. Need someone sooner? Tell us on the consultation call—we keep an active bench of ready talent for common admin, medical, and ops roles.

We offer a Replacement Guarantee. If the fit isn’t right in the first week, we replace the agent at no extra cost. We handle the offboarding conversation so you don’t have to. Your time stays on the business, not HR drama.

They work your hours. Whether you’re EST, CST, MST, PST, or overseas, agents shift to align with your business day. Full-time and part-time schedules are available—confirm coverage needs on your strategy call.

We plug into your existing stack—Slack, Microsoft Teams, or WhatsApp for day-to-day, Zoom/Google Meet for weekly syncs. Your VA becomes an extension of your local team, not a black-box offshore vendor.

You provide licenses for proprietary software (Salesforce, specialized EMRs, etc.). Agents arrive with their own computer, reliable high-speed internet, and noise-canceling headset—ready to work on day one.